G Telephony / Barnholdt, LLC

Support

Contact

For app support and privacy requests, email support@gangeskar.com. Contact your organization's telephone administrator for enrollment, assigned lines or loss of a device.

Enrollment

Ask your administrator for an enrollment QR code or ticket. Expired or used tickets may need replacement. Never share enrollment QR codes publicly.

Call problems

Check enrollment, connectivity and microphone permission. Camera permission is needed to send video, not receive it. For background ringing problems, ask your administrator to check push registration and server delivery.

Include app and iOS versions, the approximate call time with time zone, incoming or outgoing direction, and Wi-Fi or cellular connectivity. Do not send private keys, enrollment tickets or unnecessary recordings.

Privacy and emergencies

See device removal and data requests. Support is not an emergency service; use native emergency calling or another reliable emergency telephone.